Best Western Plus Executive Residency Waterloo & Cedar Falls

99.999% of my stay was perfect - from Eric at the front deak to the breakfast ladies to the owner of the hotel, the staff was friendly and professional. The facility was clean, the room was large, parking was seemless, the bed was comfortable, and water pressure was good from the shower.

I've stayed at this hotel a few times when I come home to visit. But this time, the customer service was exceptional. The front desk staff was very helpful and friendly. I really hate that I can't remember their names, but they went above and beyond. Also, the new bar & restaurant Ari'z, which is attached to the hotel, was amazing! The atmosphere, food, and customer were spectacular. That is a great addition!!

We arrived late and had to leave early, but the location seemed awesome! I could see several restaurants and bars, a cool looking bridge and a park all within walking distance. And the breakfast was honestly the best continental hotel breakfast that we have had since Covid. Very friendly staff at the front desk also.

Good location. Room was spacious and comfortable. Staff was very welcoming, and thoughtful. During checkout, I left my glasses in the room without realizing it. Before I was finished checking out, a sweet housekeeper brought them down from the 7th floor. We also really enjoyed listening to the live band in the bar. Everyone in there was very friendly, band was great, and it was a very relaxed setting. Would definitely stay here again.

They always had sausage, eggs and biscuits and sausage gravy for our stay. Plus a juice bar, coffee bar, various breads, cereal, yogurt bar plus a variety of prepacked items.